FREQUENTLY ASKED QUESTIONS

WHAT DO I DO WHEN A DEATH OCCURS?

First, you select the funeral home that will provide care for your loved one.
Once you have chosen a funeral home, feel free to give us a call.
We can assist you in finding a top-tier funeral home if you need a referral, and we collaborate with most local funeral homes.
After approval from the chosen funeral home, we will promptly respond to the requested location and transport your loved one to your selected funeral home.
This service can be billed separately, and you can make payment arrangements directly with the funeral home, pending approval by a funeral director prior to the transport. This includes out-of-state transportation, regardless of the distance.

WHAT DO I DO WHEN A DEATH OCCURS OUTSIDE OF PENNSYLVANIA?

Handling a death that occurred outside of Pennsylvania can often pose logistical challenges. However, we're here to provide comprehensive assistance, from the initial stages to the final arrangements, whether you're a funeral home, a private family, a donation service, or another related business.

We collaborate with funeral homes across all states to ensure a swift, secure, and cost-effective ground transportation service for your loved one.

It's important to note that bringing someone back into the Commonwealth of Pennsylvania typically requires both a transit permit and a death certificate to accompany them during transit. We are committed to helping you find a reputable funeral home through our extensive industry connections, ensuring that your loved one receives the highest level of care throughout their journey back to Pennsylvania.

CAN I REQUEST YOU AS A MEMBER OF THE DECEASED'S FAMILY AND NOT A FUNERAL HOME?

Certainly, you have the option to utilize a private and reputable service like ours.
We kindly request that the funeral home you've selected to care for your loved one also contacts us by phone to grant approval for the pick-up and to inform us of their intention to accept your loved one's remains into their care.
As previously mentioned, the cost of transportation can potentially be billed to the funeral home, allowing you to reimburse them for this expense as part of your existing or future payment arrangements for funeral services.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payment through Cash, Check (for businesses only), and Credit Card (with a 3% fee).

Interested in making payments for multiple calls at less frequent intervals?

We offer Net 15 and Net 30 payment options, allowing qualifying businesses to consolidate their payments into one monthly installment of up to $5,000*.

If circumstances prevent you from making an immediate payment during our visit to your funeral home, don't worry; we can send you an invoice. For clients who do not have an established "Net 15" or "Net 30" account, we kindly request that payment of the invoice is made within seven (7) days from the date of service, using one of the payment methods listed above.

If you require our mailing address, you can find it on the top left section of the invoice that was emailed to you. Please inform us once the payment has been successfully remitted.

WHAT IS THE COST OF COVERAGE FOR A SET WINDOW OF TIME?

Our aim is to assist you in reclaiming your evenings, weekends, or any other precious personal time that you might currently spend away from your own family or hobbies, often due to the need to respond to a call at a moment's notice.

We are fully prepared to provide coverage for the duration that you require, and we kindly request a minimum of 24 hours' notice to arrange for our services.

Please note that if you request coverage with less than 24 hours' notice, a fee of $50.00 will apply, in addition to our regular service charges.

ARE YOU A REPUTABLE COMPANY WITH INSURANCE AND REFERENCES?

Absolutely, we operate as a fully insured limited liability company that strictly adheres to the regulations and guidelines established by the Commonwealth of Pennsylvania. Our primary mission is to serve as a dedicated support service to the funeral industry.

To provide some insight into our track record, we've had the privilege of serving over 300 families and collaborating with more than 30 local funeral homes. Additionally, we have earned recognition as a statewide and regional provider for several nationally recognized firms.

If you require any documentation for verification purposes, we are more than happy to provide a Certificate of Insurance, a W-9 form, and references upon request.

WHAT HAPPENS IF YOUR UNITS ARE OUT OF THE AREA?

What sets us apart from our competitors is our extensive network of funeral professionals representing various local funeral homes who are always ready to assist our clients during their time of need. We take pride in being the sole service in northeastern Pennsylvania that has fostered these strong relationships with local funeral homes and their directors, ensuring that help is just a phone call away when you require it.
Furthermore, our partnered funeral home extends trade services and provides access to the full range of amenities typically offered by a fully licensed funeral home, all at an exclusive discount for both our existing and potential clients.